Shipping & Returns
- All orders are processed and shipped within 72 hours. In some cases, shipping for pre-orders and custom items could take longer.
- Glam Fairy Boutique is not responsible for delays with USPS shipping.
- Glam Fairy Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages.
- Glam Fairy Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package.
- Free local pickup is available in Bossier City, LA. Use code PICKUP.
Cancellations: We are not able to process order cancellations.
Returns: Please do not message our social media channels regarding returns. If you are unhappy with an item we will gladly accept returns under the conditions listed below:
- Our policy is active for 14 days from the date your item ships. If 14 days have gone by since your ship date, unfortunately we cannot offer you a return. Please do not call or e-mail asking to make exceptions to our return policy. We do not make exceptions for any reason. Due to the extremely fast moving pace of our inventory we have a very strict return policy in place. Please understand that we are unable to bend the rules for anyone, as that would be unfair to other Glam Fairy Boutique shoppers.
- ALL RETURNS ARE FOR STORE CREDIT ONLY.
- You will receive a store credit issued to your account at the email address you used for purchase. You will receive an email from firstname.lastname@example.org when your store credit has been issued.
All merchandise must be returned unworn, unwashed, and with original tags attached (if applicable). If you return items that have make up, deodorant, or any other stains on them, they will not be accepted as a return and the items will be sent back to you at your expense.
Shoes must be returned in their original shoe box. NO EXCEPTIONS.
You may NOT return sale/clearance items, jewelry, any accessories such as Makeup Junkie Bags, sunglasses, scarves, belts, leg warmers, socks, leggings, pre-sale/pre-order, or personalized items. You may NOT return items in which you have used coupon savings of 20% or greater during the checkout process. Items purchased with store credit issued from a previous return may not be returned!
- The items listed above are FINAL SALE and we are unable to offer any returns whatsoever. This includes all LIVE SALE PURCHASES.
- You may not return items that were purchased with a coupon code or store credit given as a contest or giveaway prize on any of our social media sites. Items purchased with store credit from a previous return are not eligible for return a second time!
- YOU MAY NOT RETURN ITEMS WITH COUPON CODE SAVINGS EQUAL TO OR GREATER THAN 20%. Coupon savings of 20% or higher will void any ability to return items. Please keep this in mind when shopping our website with coupon codes.
- All Makeup Junkie Bags have a lifetime warranty that is offered by MUJ. Not Glam Fairy Boutique. If you have an issue with any MUJ bag merchandise, that will be handled by the Makeup Junkie Bag company and not GFB! We are honored to be a retailer for such an amazing brand and very rarely do we have an issue with a MUJ bag order, bag or merchandise. We will be happy to assist with a MUJ bag return or warranty issue and send you instructions on how to proceed.
- If we receive a return that does not meet these qualifications.... you will be responsible for having your items sent back to you. Any items held for more than 30 days will be placed back into inventory.
- If you believe we have shipped the wrong color, size, wrong items, or defective merchandise you must contact us within 48 hours of receiving to resolve any issues.
- Damages/Defects (this includes clothing, jewelry, shoes and swimwear) must be reported prior to wearing the garment.
- In case of a defective item or an error on our part, you will need to return the item with all original tags attached. If the tags are not attached, then it is not returnable and will be rejected. You have 2 days (48 hours) from the day the order was received to report it as being damaged. We will not accept any items after this 2 day period to be returned if it is damaged.
- Colors and patterns may very slightly depending on computer/phone screens. This does not qualify as a defect and buyer must pay return shipping.
If your return meets the above criteria, please ship your items along with the order number to:
Glam Fairy Boutique
1318 Parkway Circle
Bossier City, LA 71112
You are responsible for the shipping and handling of the returned item. Return shipping fees are non-refundable.
Send your package back to us via the most economical shipping method of your choice. It is very important that you ask for a tracking number when shipping your return. We are not responsible for any item(s) lost in the shipping process.
Please allow 10 business days for return processing. If the order is returned past the 14 day limit or is not in compliance with return guidelines, the items will be sent back to you and a standard shipping charge will be applied, or we will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated to charity.
Due to the nature of our business and fast moving merchandise, we are unable to accept returns past the 14 day mark listed above. We must adhere to the aforementioned return policy. If you have any questions regarding the return policy please email us at email@example.com
Lastly .... We are always here to help and support you in anyway to help make your shopping experience the best! You are loved and appreciated!
For any questions or to initiate a return (if eligible), please fill out the form below: