FREE Shipping on orders over $75!

Shipping & Returns

SHIPPING & RETURN POLICY
Thank you for shopping Glam Fairy Boutique.

GLAM FAIRY SHIPPING POLICY:
All orders are processed and shipped within 72 hours. In some cases, shipping for Pre Orders and custom items could take longer. 

PLEASE READ:
  • Glam Fairy Boutique is not responsible for delays with USPS shipping. 
  • Glam Fairy Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages.
  • Glam Fairy Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package.
  • Orders you received that were shipped to you for free - when returning items that were shipped to you with free shipping - you will be issued store credit with the shipping cost deducted. 

**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

GLAM FAIRY RETURN POLICY (Effective November 15, 2020)

Thank you for shopping Glam Fairy Boutique.


GLAM FAIRY RETURN POLICY (Effective November 15, 2020)
* DUE TO COVID-19 ... we have a 5-7 day holding period for all approved returns. All returns received in our warehouse will be held for up to 7 days prior to processing for our safety and the safety of our inventory.
Please allow 7-10 days before your return is processed for store credit!


If you have a return, please complete our RETURN FORM found on our website, glamfairyboutique.com under "Shipping & Returns: and include your name, email, Order Number (found on your packing slip or confirmation email), and reason for your return.
ALL RETURNS MUST BE SUBMITTED TO US VIA OUR RETURN FORM OR EMAIL PRIOR TO SENDING BACK.

Please do not message our social media channels regarding returns.
If you are unhappy with an item we will gladly accept returns under the conditions listed below:

Our policy is active for 7 days from the date you receive your order. If 7 days have gone by since your order was received, a 15% restocking fee will apply.
Returns after 14 days will be rejected and returned to you at a charge. If your item does not meet our return requirements, we will notify you of your options to pay to have it shipped back to you. Unpaid for return rejections will be donated to charity after 30 days and will be considered a forfeit of items.

ALL RETURNS ARE FOR STORE CREDIT ONLY.
We do not offer refunds of any kind!!
We are not able to offer exchanges due to how fast our inventory moves and updates.
You may return any item within 7 days of delivery for Store credit to be issued.

You will receive an email from shop@glamfairyboutique.com when your return has been processed and store credit has been issued.

The following items are NOT eligible for return:
Sale/clearance items, jewelry, any accessories such as ** Makeup Junkie Bags, sunglasses, scarves, belts, leg warmers, socks, leggings, electronics, pre-sale/pre-order, personalized items, or our monthly GFB subscription boxes.

You may NOT return items in which you have used coupon savings of 20% or greater during the checkout process. Coupon savings of 20% or higher will void any ability to return items. Please keep this in mind when shopping our website with coupon codes.

Orders received that were shipped to you with FREE SHIPPING - when returning items that were shipped to you with FREE shipping - you will be issued store credit with the shipping charge deducted from the total.


** All Makeup Junkie Bags have a lifetime warranty that is offered by MUJ. Not Glam Fairy Boutique. If you have an issue with any MUJ bag merchandise, that will be handled by the Makeup Junkie Bag company and not GFB!
We will be happy to assist with a MUJ bag return or warranty issue and send you instructions on how to proceed.

- The items listed above are FINAL SALE and we are unable to offer any returns whatsoever. This includes all SALE / CLEARANCE ITEM purchases. ALL items in our SALE SECTION are FINAL SALE and not eligible for return! Please keep that in mind when shopping our reduced items!

- You may not return items that were purchased with a coupon code or store credit given as a contest or giveaway prize on any of our social media sites.
LOCAL PICKUP: We now offer the "Pick-Up" option on our website for our local customers who would rather pick up their order. All local pickup orders are held at our GFB Warehouse located at:
GLAM FAIRY BOUTIQUE WAREHOUSE
3050 KNOLIN DRIVE 
SUITE 2
BOSSIER CITY, LA  71112
You will receive an email usually within 24-48 hours after your order is placed once your order is ready for pickup if you chose this option. 
Customers may pickup their order during normal business hours at our warehouse. Pickup Days/times are:
Mondays - 11am - 4pm CST
Wednesdays - 11am - 4pm CST
Fridays - 11am - 4pm CST 
Local Pick-Up orders will be held for 30 days. Order not picked up within the 30 day timeframe will be cancelled and donated to charity. So please ensure that you pickup your orders or contact us to make arrangements at shop@glamfairyboutique.com


Shipping Errors and/or Product Defects:

We will pay for return shipping on order errors due to our mistake or defects. If you believe your item has a manufacturer defect please promptly submit PHOTOS of the defect to: shop@glamfairyboutique.com
within 48 hours of receipt of delivery. Once your order has been reviewed and approved and once we receive the item, we will exchange it for another or an item at equal value. If you notice an item is defective after the 2 day period we can not accept the return. Items can not be submitted as defective after wear or once tags have been removed.

ALL RETURNS MUST be have tags attached or in original packaging (if applicable). No exceptions. Items must be unworn, unwashed. Items that appear worn, washed, pet hair, stains, odors, etc will not qualify for return.
Any items received with any of the above will be rejected. NO EXCEPTIONS!!!

Excessive Return Policy:
If you return more than three (3) items in a calendar month, a 15%
restocking/handling/shipping fee will be deducted from the return. Please contact us at shop@glamfairyboutique.com for help with sizing.

Returns made from a previous return issued gift card / store credit or exchange are only eligible for one additional return. After that, items are no longer eligible for return.

Colors and patterns may very slightly depending on computer/phone screens. This does not qualify as a defect and buyer must pay return shipping.

Once you have completed our Return Authorization Form and your order has been APPROVED FOR RETURN, and if your order return meets the qualifications above, please ship your items to:

Glam Fairy Boutique
ATTN: Returns
1318 Parkway Circle
Bossier City, LA 71112

You are responsible for the shipping and handling of the returned item. Return shipping fees are non-refundable.

Send your package back to us via the most economical shipping method of your choice.

It is very important that you ask for a tracking number when shipping your return. We are not responsible for any item(s) lost in the shipping process.

Please allow up to 10 business days for return processing.

Exchanges:

We do not facilitate exchanges. We recommend placing a new order for any items you would like and sending back any return items to be processed for store credit.

Cancellations:

We are not able to process order cancellations or make changes to your order once you have completed the checkout process.


Feel free to email us at shop@glamfairyboutique.com
any time for assistance with a return!