Shipping & Returns
SHIPPING & RETURN POLICY ** UPDATED 12/1/2021 **
GLAM FAIRY SHIPPING POLICY:
All orders are processed and shipped within 72 hours once your order has been placed. In some cases, shipping for Pre Orders and custom items could take longer.
- Glam Fairy Boutique is not responsible for delays with USPS shipping.
- Glam Fairy Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages.
- Glam Fairy Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package.
- Orders you received that were shipped to you for free - when returning items that were shipped to you with free shipping - you will be issued store credit with the shipping cost deducted.
- Orders marked “Return to Sender” by USPS or UPS will be processed as a return. You will be responsible for reaching out to Glam Fairy Boutique to have your order reshipped If / when it arrives at our warehouse.
We will send an invoice for shipping cost to have your order resent to you if you choose to do so.
**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
GLAM FAIRY RETURN POLICY (UPDATED DEC. 1, 2021)
* DUE TO COVID-19 ... we have a 2-3 day holding period for all approved returns. All returns received in our warehouse will be held for up to 3 days prior to processing for our safety and the safety of our inventory. We will continue to enforce this policy until further notice.
Please allow 3-5 business days once your return has been received before your return is processed for store credit!
Our office hours are Monday - Friday 8am - 5pm CST (excluding holidays). Please keep this in mind when expecting a response. We respond to all emails within 48 hours (but usually much sooner)
- We currently offer store credit for all APPROVED returns, please complete our RETURN FORM found below or on our website under "Shipping & Returns"
- Please include your name, email, Order Number (found on your packing slip or confirmation email), and reason for your return in your email.
ALL RETURNS MUST BE SUBMITTED TO US VIA OUR RETURN FORM OR BY EMAIL PRIOR TO SENDING BACK.
Failure to do so could result in your return being rejected.
- Please do not message our social media channels regarding returns, or customer service requests
All returns, customer service questions, or info regarding an order or tracking should be submitted via email or by using our CONTACT US form online found here: https://glamfairyboutique.com/pages/contact-us
- Our return policy is active for 7 days from the date you receive your order.
If 7 days have gone by since your order was received, a 20% restocking fee will apply.
- Returns after 14 days will be rejected and returned to you at a charge.
If your item does not meet our return requirements, we will notify you of your options to pay to have it shipped back to you. Unpaid for return rejections will be donated to charity after 30 days and will be considered a forfeit of items.
Once your return has been APPROVED, you have 3 business days to package and mail your return to us. Returns received / postmarked after the 3 day approval date will have a 20% restocking fee deducted from any credits.
ALL RETURNS ARE FOR STORE CREDIT ONLY. WE DO NOT OFFER REFUNDS or EXCHANGES OF ANY KIND!
*** ALL RETURNS SHOULD BE MAILED TO:
Glam Fairy Boutique
1316 Parkway Circle
Bossier City, LA 71112
- We currently do not offer refunds of any kind!! Returns are issued Store Credit to your account only!
- NO EXCHANGES. We are not able to offer exchanges due to how fast our inventory moves and updates. We suggest you purchase a different size while it is in stock to ensure that you get the item, then use your store credit from your return on a future purchase.
- The following items are NOT eligible for return:
Jewelry, any accessories such as: Makeup Junkie Bags, sunglasses, swimsuits and / or lingerie items)
Scarves, belts, leg warmers, socks
Food, candy and/or edible items
Monthly GFB subscription boxes
Items that were “Waitlist Authorized” from our app are also not eligible for return.
FINAL SALE and or CLEARANCE items are just that. Final!! Sale/Discounted items are not eligible for return.
- You may NOT return items in which you have used coupon codes or savings of 20% or greater during the checkout process. Coupon savings of 20% or higher will void any ability to return items. Please keep this in mind when shopping our website with coupon codes.
- PLEASE NOTE: items purchased with store credits from a previous return are NOT eligible for return. Please keep this in mind when shopping from our website or live sales and applying store credits to your order.
- Orders purchased with LOYALTY REWARD POINT CREDITS from our app that are approved for return will be issued credit for the amount paid minus any loyalty reward credits applied. Once your loyalty reward credits are used, they are no longer valid.
- You may not return items that were purchased with a store credit given as a contest or giveaway prize on any of our social media sites.
- Items that that were purchased from a WAITLIST AUTHORIZED CART are not eligible for return.
ALL RETURNS MUST have tags attached or in their original packaging (if applicable). No exceptions. Items must be unworn, unwashed. Items that appear worn, washed, pet hair, stains, odors, deodorant, smoke, etc will not be accepted for return and will be rejected.
Any items received with any of the above will be rejected.
- LOCAL PICKUP:(Coming Soon)
Local Pickup will be available again on our website and app starting Feb 10th 2022.
*** PLEASE DO NOT MAIL RETURNS TO OUR WAREHOUSE ***
You will receive an email usually within 24-48 hours after your order is placed once your order is ready for pickup if you chose this option.
Customers may pickup their order during normal business hours at our warehouse. All Orders are processed in order that they were placed on our website. So please allow 48-72 hours before your order has been placed in our que to be fulfilled.
Once fulfilled, you will receive an email notifying you that your order is ready for pickup. You will be responsible for emailing us at email@example.com to arrange a pick-up day and time.
Local Pick-Up orders will be held for 30 days. Orders not picked up within the 30 day timeframe will be cancelled and donated to charity. So please ensure that you pickup your orders or contact us to make arrangements at firstname.lastname@example.org
Shipping Errors and/or Product Defects:
We inspect each item that arrives at our warehouse prior to putting on our website. Sometimes things slip through the cracks but we strive to making sure our customers are happy!
Each item is inspected again before shipping so if you believe your item has a manufacturer defect please promptly submit PHOTOS of the defect to: email@example.com WITHIN 48 hours of receipt of delivery.
We will then review the info and notify you via email of your options to return.
If you notice an item is defective after the 2-day period we can NOT accept the return.
Items cannot be submitted as defective after they have been worn or once tags have been removed.
We are not responsible for damages or defects that occur after they have been delivered.
We are so pleased to offer Sezzle at checkout. Make interest free, bi-weekly payments for your order. Buy Now, Pay Later... and your order ships immediately.
We offer Sezzle Interest Free checkout on all orders of $35 or more at glamfairyboutique.com
If you use SEZZLE to pay for your order & you return those items, you will STILL be responsible for making your SEZZLE payments. We offer store credit for returns but We are NOT AUTHORIZED to make changes, cancel or modify SEZZLE payments or account info. SEZZLE in an entirely separate company that you have gone into an agreement with. SEZZLE is only a third party service we provide to our customers at checkout. Feel free to log into your account on Sezzle.com with any FAQS you may have.
Excessive Return Policy:
Customers are eligible for 2 returns every 30 days.
This means (2) items!
If you return more than three (3) items in a calendar month, a 20%
restocking/handling/shipping fee will be deducted from the return.
Please contact us at firstname.lastname@example.org for help with sizing to ensure you get the greatest fit.
We do our best to give accurate size descriptions and do live try on to help determine the best fit so that you are happy with your purchase.
Colors and patterns may very slightly depending on computer/phone screens, lighting, etc. This does not qualify as a defect and buyer must pay return shipping.
We do not facilitate exchanges. We recommend placing a new order for any items you would like and sending back any return items to be processed for store credit.
* If an item from your order is in fact SOLD OUT OR OUT OF STOCK, our policy is to issue a credit to your account that can be used on a future purchase. *
We are not able to process order cancellations or make changes to your order once you have completed the checkout process.
We process all orders as quickly as possible. While we cannot cancel an order once it has been placed, you are welcome to return the item in accordance with our return policy.
IMPORTANT - Please review your order before paying. If you accidentally order the same item 2 times, it is your responsibility to send back the extra item (in accordance with our return policy)
We have no way of knowing if you meant to order 2 of the same item. We simply ship what has been ordered.
Please do not email us asking us to cancel your order after you have completed the checkout process, it will sadly be DENIED.
Feel free to email us at email@example.com
any time for assistance with a return!
ORDER RETURN AUTHORIZATION FORM:
-Please complete the information below, include your order # & items you request to return and the reason.
-Once approved, you will receive an email from Glam Fairy Boutique with instructions on how to proceed.
-Once you have completed our Return Authorization Form AND the Robot Captcha form (found at the bottom of this page) and your order has been APPROVED FOR RETURN, and if your order return meets the qualifications above, please ship your items to:
*** ALL RETURNS SHOULD BE MAILED TO:
Glam Fairy Boutique
1316 Parkway Circle
Bossier City, LA 71112
(PLEASE DO NOT MAIL RETURNS TO OUR WAREHOUSE)
IMPORTANT... ONCE YOU HAVE SUBMITTED YOUR INFO BELOW AND YOU CLICK ON SEND USING OUR RETURN AUTHORIZATION FORM, YOU WILL THEN NEED TO COMPLETE A "CAPTCHA' FORM STATING YOU ARE NOT A ROBOT!
If you do not complete this second step, your email HAS NOT BEEN SENT.
And Lastly... if you made it all the way here to the bottom of this page... YOU ARE LOVED!
We appreciate and love our customers so much and look forward to helping you!!
Xoxo - Suzy